badly_knitted (badly_knitted) wrote,

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So, yesterday I went to do the laundry and found the washing machine didn't work. It's getting on in years and had been a bit iffy for a while, so it wasn't a huge surprise. I figured as it was quite a few years old and not under warranty I should replace it rather than get it repaired, and since there were Black Friday deals to be had, the timing was serendipitous - if you have to replace a large appliance, best to do it when you can get a good bargain.

I found a good make with great performance ratings at a saving of £70, it does half loads which is ideal for me now I'm on my own, and best of all, delivery, installation, and recycling of my old machine were included in the price. Yay!

What I only found out when I got a phonecall this morning to arrange a suitable delivery day was that I was expected to disconnect and remove the old machine myself. Like I said, I live alone, I have health problems, I'm not strong (the machines weigh a ton) and I'm not a plumber. I don't know the first thing about how to disconnect a washing machine. That's the sort of thing the people who install them know about. But they're apparently not allowed to disconnect machines, only to install them. Where does that make any kind of sense? The lady on the phone suggested I ask a neighbour for help. Most of them either have less technical skill than I do or are in their seventies and eighties. I suppose I could call my plumber and pay him to disconnect it, but I'm trying to save money. Just buying the machine, even at a discount, is taking a big bite out of my budget.

Now my friend is going to have to get the help of one of his brothers because it'll take at least two people to get the existing machine out of the house, and buy supplies so that nothing leaks all over the floor, some sort of cut-off valve that will be needed because my machine's waste pipe is connected to the waste pipe for the sink and if it's disconnected it'll leave a big hole for water to pour out of every time I use the sink *headdesk*

My kitchen is the size of a postage stamp, the old machine can't be left in there until next Wednesday because it would take up half of the available floor space and I wouldn't be able to open the fridge or the freezer. Bad enough that I'll have to get up at 6am on Wednesday because the delivery time is anywhere from 7am onwards, but I have all this chaos to deal with first.

These days we pay out more and get less service for our money. Is there anywhere out there that disconnects old appliances they're taking away before installing new ones or is everyone just expected to do it themselves? The whole thing is ridiculous.

I am not pleased >=[
Tags: angry, argh!, life sucks, real life

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